Thursday, October 29, 2009

Cisco SPA504G Review

Just got my hands on a Cisco SPA50G, this is the revised SPA942 (probably the most popular voip phone)

The SPA942 was a very nice voip phone - it offered extensive features at a very nice price. There were some things that needed improving. The SPA504 fixes most of the problems. The one problem I was hoping it would improve immensely was the speaker phone but I am out of luck here.

Although with recent firmware upgrades for the SPA942 the speaker phone became usable its still was not a "great" sounding speaker phone compared to Polycom phones. Seems that Cisco just can't figure out the speaker phone.

The SPA504G has the following improvements:

1) Support HD/g722 codec
2) Handset - heavier - more polished -sounds better - sounds deeper
3) Buttons - have more of tactile feel - don't feel cheap anymore
4) Speaker phone - louder (no improvement is sound quality)
5) Sidecar - all the SPA phones now support the new and old 32 button sidecar - you do not need a "receptionist" phone anymore - anyone of them can be turned into one - all have the AUX expansion
6) Configuration Interface is more polished - looks modern (same options though)
7) Line/nav buttons and MWI are smaller now
8) Unit is a little heavier - seems more solid

Overall a nice improvement - if you don't need g722 and louder speaker phone your better off getting an SPA942 while they are still available since there is such a huge price difference.

3 comments:

  1. hi.
    I have a spa504g that I our new company just bought. I originally entered my name for my voicemail and it was all fine. Today I changed my voicemail message and now all calls divert to voicemail without ringing. I have gone through the customer guide and cleared all call forwarding and diversions. All calls to my phone still go straight to voicemail and I do not know how to fix it. Is anyone able to advise?
    Bec

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  2. Have you tried to reset your phone back to the original factory? Is your phone registered with an SIP provider or an IP-based private branch exchange system (IP-PBX) such as Asterisk, pbxnsip, or 3CX Phone System?

    You might want to try and disable the voicemail feature in your phone system to make sure you can receive phone calls.

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  3. On certain networks - depends on the type of switch and amount of bandwidth used on the network. A bad switch (or not so great quality) or congested network can affect the phone ability to stay registered with sip provider or pbx.

    if you are using your phone with a TSP please contact them and find the recommended settings for your phone. Some TSP voicemail work differently - there are additional settings that maybe required.

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